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© 2019 VecFour Digital.
All rights reserved.

VECFOUR DIGITAL

PRIVACY POLICY

EFFECTIVE DATE: JULY 23RD, 2019

OVERVIEW 

This document explains what data is collected in connection with VecFour Digital games and services. It also explains how we use that data, where we store it, and how we protect it.
 

In short:
For you to play our games or use our services we need to process and store some of your data. Should we need to process your data for any other purpose than offering you our games and services, we will always ask you for your consent in advance. Some partners, such as e.g. PlayFab (
https://playfab.com/) and Steam (https://store.steampowered.com/) help us in developing our games and services (e.g. backend servers) and we may share limited data with them – but only for our own purposes. We will not share your data for third party advertising purposes.

WHO WE ARE

Hide or Die ("Game") is a game developed by VecFour Digital ("Company"). VecFour Digital is an officially registered company in the state of Texas. The Company complies with all applicable laws related to personal information and the Company strives to protect the rights of individual users by adopting Privacy Policy in accordance with relevant laws and regulations. The Company is the data controller of your personal information. If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at: privacy@vecfour.digital

WHAT THIS PRIVACY POLICY GOVERNS

This Privacy Policy applies to: all our websites, games, forums, social media channels, customer and technical support and any other services we provide to you (Hereafter, the term "VecFour Digital services" will refer to all of these elements).

Specifically, this Privacy Policy governs personal data (or, as called in the United States, “personally identifiable information”) and non-personal data (or, as in the United States, “non-personally identifiable information”), which we collect from you when you're using VecFour Digital services. ("Personal data" basically means data, which, on its own or in combination with other data, can be used to identify you).

We respect your right to privacy and will only process personal data in accordance with applicable legislation in the EU and other countries where we offer our games and services.

PROTECTING CHILDREN

We recognize we have a special obligation to protect personal data obtained from children. VecFour Digital complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations concerning children and the Internet. We do not and will not knowingly collect personal data from any child under 18 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data about your child, please contact privacy@vecfour.digital

PERSONAL INFORMATION COLLECTED FROM USERS

VecFour Digital generally collects or receives personal information in three ways.

1) Collecting personal information directly from users

  • Throughout the course of development we may issue surveys for feedback. If you choose to submit your email, or personal information alongside these surveys we may have collected and stored your personal information.

  • You may have subscribed to our newsletter, providing your email address to us directly.

  • You may have contacted us via our support portal (https://vecfour-digital.zendesk.com/) in which your email, and potentially other personally identifiable information may have been collected. 

2) Collecting personal information automatically from users

  • When users use the VecFour Digital service, game servers hosted by the Company automatically collect IP address from users, for use with matchmaking, user connection, and authentication. VecFour Digital services use one-way hashes (SHA-256) on all player IP addresses before storage to ensure the privacy and security of your data. 

3) Collecting personal information from a third party.

  • The company offers the Game service through STEAM ™ Platform, provided by Valve Corporation. VecFour Digital collects the user's steamID64 from Valve Corporation to identify individual users as an encrypted form. This identifier is used to link VecFour Digital Service Data (unlocked characters, progression related items, character statistics, etc...) to the player's steam account. 

Personal information may also be required to enter into a contract with you or to perform a contract with you (such as to provide Service at your request), and failure to provide any information may result in our inability to provide requested services or products.

NON-PERSONAL INFORMATION COLLECTED FROM USERS

(Non-personal information means information that cannot be used to identify a specific user.)

Data such as player and character statistics, purchased or unlocked in game items, and upgrades, "perks", etc... are automatically gathered and tracked by VecFour Digital services. This data is not personally identifiable. 

Information about your computer, device, hardware and operating system may also be collected by VecFour Digital services, however this information is not personally identifiable. VecFour Digital may automatically collect certain non-Personal Information about your use of the Site. We might collect, among other things, information concerning the type of Internet browser or computer operating system you are using, the domain name of your Internet service provider, your browsing behavior through the Site, and the web site or advertisement that was linked to or from the Site when you visited. 

Google® Analytics;

More specifically, VecFour Digital may use the following advertising functions of Google® Analytics and collect personal information as provided by Google®, and you may withdraw your consent by deactivating such functions in Google®’s advertising settings: Remarketing by using Google® Analytics; Google® Display Network Exposure Report; Google® Analytics Demographics and interests Report; and Integrated service allowing the collection of data through Google® Analytics by using advertising cookies and anonymous IDs. More information about Google’s own privacy policy can be found at https://www.google.com/policies/privacy

HOW YOUR INFORMATION IS USED

VecFour Digital collects personal information to provide the Service to users and to improve quality of the Service. VecFour Digital may share personal information with third parties if sharing personal information is necessary in terms of providing the Service.

In the majority of cases, processing of your personal information will be justified on the basis that:

  • The processing is necessary to perform a contract with you or take steps to enter into a contract at your request: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our Service, we use your information to maintain your account and your profile and to provide Service and customer support to you.

  • The processing is in our legitimate interests, which are not overridden by your interests and fundamental rights: We may use your information where we have legitimate interests to do so. One of our legitimate interests are to use website user and visitor data to conduct and develop our Service and business activities with them. We may also analyze users’ behavior on our services to continuously improve our Service, we suggest offers we think might interest you, and we process information for administrative, fraud detection, and other legal purposes.

  • The processing is necessary for us to comply with a relevant legal obligation: For example, we may process your personal information to comply with applicable accounting rules which require keeping accounting records and to make mandatory disclosures to law enforcement.

  • You have consented to the processing: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal by contacting us at the address provided at the preamble of this Privacy Policy.

1) Use of personal information collected in the Game

VecFour Digital may collect personal information in order to provide the service and to improve quality of the service. These include:

  • Provide customer support by collecting and answering inquiries.

  • Solve technical problem and improve quality of the service.

  • Identification of individual users to provide the game service

  • Technical protection against usage of unauthorized programs.

  • Provide information on events & surveys and provide opportunities to participate, to provide advertisement and for other marketing and promotion purposes.

  • Analyze service use records and access frequencies, calculate statistics on service use.

2) Use of non-personal information collected in the Game.

The Company may use and collect non-personal information to provide and improve the service and may share non-personal information third parties if necessary. The Company reserves the right to process non-personal information collected from users. These include:

  • Tracking usage patterns and analyzing trends of users

  • Technical protection against unauthorized program usage

  • Preventing inappropriate gameplay that could harm other users

  • Technical problem resolution and improved server quality.

  • Searching user statistics and provision of leaderboard.

  • Sharing game data with third parties may include statistical information about user’s gameplay, which are provided by the Company through APIs (e.g. duration and number of games played, kill/death, headshot ratio, etc)

3) Use of non-personal information from the Site

When you use the Site, we may retrieve information about your hardware system and how our services are used, including your IP address. We use this information to enable you to use the services offered through the Site over the Internet. We also use this information to better understand the behavior and preferences of our customers, so that we can improve our products and services.

The Personal Information collected from you will be used to operate the Site and to provide the products or services or carry out the transactions you have requested or authorized.

In support of these uses, VecFour Digital may use Personal Information to provide you with more effective service, to improve the Site and any related VecFour Digital products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information. In order to offer you a more consistent experience in your interactions with VecFour Digital, information collected by the Site may be combined with information collected by VecFour Digital from other sources.

We may merge Site-visitation data with demographic information, and we may use this information to provide more relevant content. We may combine Site-visitation data with your Personal Information in order to provide you with personalized content. VecFour Digital may hire other companies to provide products or services on our behalf, and we may provide such companies with Personal Information to help them perform their duties.

Under the requirements of most applicable data protection laws, VecFour Digital may disclose Personal Information to (a) conform to the edicts of the law or comply with legal process served on VecFour Digital; (b) protect and defend the rights or property of VecFour Digital or its affiliates; or (c) act in urgent circumstances to protect the personal safety of VecFour Digital employees or agents, users of VecFour Digital products or services, or members of the public.

You will be deemed to have consented to the disclosure to, and use by, a subsequent owner or operator of the Site, of any Personal Information contained in our database for such site, if VecFour Digital or one of its companies assigns all of its rights and obligations regarding the use of your Personal Information at the time of a bankruptcy, merger, acquisition, sale of all or substantially all of VecFour Digital's assets to a subsequent owner or operator, or similar event under the most applicable data protection laws.

Please do not use your real name or the real name of another person when selecting a username. Please note that your username will be available to the Internet’s general public while you participate in some services, like message boards or forums, so you should exercise discretion when using these services. We are not responsible for protecting such information that you may disclose to third parties through our services.

4) Sharing personal information to Third Parties

Whilst specific requirements of data protection law vary depending on applicable national laws, VecFour Digital may give permission to third parties, including service providers which process personal information on behalf of VecFour Digital to provide customer support and to manage community. Examples of these third parties include:

  • other users (for example, when you voluntarily disclose information on the service);

  • our business partners (for example, in order for them to provide you with discounts or offers that may interest you);

  • customer service providers to provide customer support service;

  • External platform service providers to connect global accounts with external platforms;

  • Third party program restriction providers to block cheating tools and unauthorized programs;

  • cloud computing service providers to provide cloud storage services;

  • payment service providers to assist with payment for transactions or providing withdrawing service for sellers; and

  • marketing platforms and providers of analytics services relating to users’ behavior, in order to tailor the Service.

  • online survey service providers in order to improve the game service.

If VecFour Digital chooses to allow third party to process personal information, third party vendor will process personal information only to the extent that is necessary to perform the services requested by the company.

LINKS AND THIRD PARTY SERVICES

If you click on a link to a third party site, including on an advertisement, you will leave the Site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as VecFour Digital. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third party website that is linked to the Site, you should consult that site’s privacy policy before providing any Personal Information.

YOUR RIGHTS

Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure and portability of your own personal information. To make requests, or if you have any other question regarding our privacy practices, please contact our Privacy Officer by email at: privacy@vecfour.digital. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please also see the “Your Choices” section of this Privacy Policy for additional choices regarding your information. In certain countries, including in the EU, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.

YOUR CHOICES

  • You can either choose to remove or to stop process of personal information at any time. If you wish to remove or stop process of your personal information, please contact us in writing or through e-mail at: privacy@vecfour.digital.

  • You may visit the Company’s website without providing any personal information. If you do not agree to provide personal information, VecFour Digital  may not be able to provide you with the game services, customer support, or other related services.

HOW WE PROTECT COLLECTED INFORMATION

VecFour Digital  is committed to provide physical, technical and administrative safeguards with the personal information collected to ensure that your personal information is not lost, stolen, exposed, altered or damaged. However, it is difficult to guarantee complete protection of all information. Hence, you should acknowledge that complete protection of personal information cannot be guaranteed if you choose to use our services.

AMENDMENTS

Privacy Policy for VecFour Digital services is available at the VecFour Digital website (https://www.vecfour.digital/privacy-policy) and we reserve the right to amend this Policy at any time. We encourage you to review this Policy periodically in order to make sure how any personal information you provided will be used. Your continued use of the Services following the changes to these terms will mean you accept future amendments.

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will also revise the “last updated” date at the top of this Privacy Policy, and may attempt to notify you by email, pop-up screen, or by means of a notice somewhere else on the Site. Your continued use of the Site will signify your acceptance of the changes to our Privacy Policy.