EFFECTIVE DATE: JULY 23RD, 2019
This document explains what data is collected in connection with VecFour Digital games and services. It also explains how we use that data, where we store it, and how we protect it.
For you to play our games or use our services we need to process and store some of your data. Should we need to process your data for any other purpose than offering you our games and services, we will always ask you for your consent in advance. Some partners, such as e.g. PlayFab (https://playfab.com/) and Steam (https://store.steampowered.com/) help us in developing our games and services (e.g. backend servers) and we may share limited data with them – but only for our own purposes. We will not share your data for third party advertising purposes.
WHO WE ARE
We respect your right to privacy and will only process personal data in accordance with applicable legislation in the EU and other countries where we offer our games and services.
We recognize we have a special obligation to protect personal data obtained from children. VecFour Digital complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations concerning children and the Internet. We do not and will not knowingly collect personal data from any child under 18 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal data about your child, please contact firstname.lastname@example.org
PERSONAL INFORMATION COLLECTED FROM USERS
VecFour Digital generally collects or receives personal information in three ways.
1) Collecting personal information directly from users
Throughout the course of development we may issue surveys for feedback. If you choose to submit your email, or personal information alongside these surveys we may have collected and stored your personal information.
You may have subscribed to our newsletter, providing your email address to us directly.
You may have contacted us via our support portal (https://vecfour-digital.zendesk.com/) in which your email, and potentially other personally identifiable information may have been collected.
2) Collecting personal information automatically from users
When users use the VecFour Digital service, game servers hosted by the Company automatically collect IP address from users, for use with matchmaking, user connection, and authentication. VecFour Digital services use one-way hashes (SHA-256) on all player IP addresses before storage to ensure the privacy and security of your data.
3) Collecting personal information from a third party.
The company offers the Game service through STEAM ™ Platform, provided by Valve Corporation. VecFour Digital collects the user's steamID64 from Valve Corporation to identify individual users as an encrypted form. This identifier is used to link VecFour Digital Service Data (unlocked characters, progression related items, character statistics, etc...) to the player's steam account.
Personal information may also be required to enter into a contract with you or to perform a contract with you (such as to provide Service at your request), and failure to provide any information may result in our inability to provide requested services or products.
NON-PERSONAL INFORMATION COLLECTED FROM USERS
(Non-personal information means information that cannot be used to identify a specific user.)
Data such as player and character statistics, purchased or unlocked in game items, and upgrades, "perks", etc... are automatically gathered and tracked by VecFour Digital services. This data is not personally identifiable.
Information about your computer, device, hardware and operating system may also be collected by VecFour Digital services, however this information is not personally identifiable. VecFour Digital may automatically collect certain non-Personal Information about your use of the Site. We might collect, among other things, information concerning the type of Internet browser or computer operating system you are using, the domain name of your Internet service provider, your browsing behavior through the Site, and the web site or advertisement that was linked to or from the Site when you visited.
HOW YOUR INFORMATION IS USED
VecFour Digital collects personal information to provide the Service to users and to improve quality of the Service. VecFour Digital may share personal information with third parties if sharing personal information is necessary in terms of providing the Service.
In the majority of cases, processing of your personal information will be justified on the basis that:
The processing is necessary to perform a contract with you or take steps to enter into a contract at your request: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our Service, we use your information to maintain your account and your profile and to provide Service and customer support to you.
The processing is in our legitimate interests, which are not overridden by your interests and fundamental rights: We may use your information where we have legitimate interests to do so. One of our legitimate interests are to use website user and visitor data to conduct and develop our Service and business activities with them. We may also analyze users’ behavior on our services to continuously improve our Service, we suggest offers we think might interest you, and we process information for administrative, fraud detection, and other legal purposes.
The processing is necessary for us to comply with a relevant legal obligation: For example, we may process your personal information to comply with applicable accounting rules which require keeping accounting records and to make mandatory disclosures to law enforcement.
1) Use of personal information collected in the Game
VecFour Digital may collect personal information in order to provide the service and to improve quality of the service. These include:
Provide customer support by collecting and answering inquiries.
Solve technical problem and improve quality of the service.
Identification of individual users to provide the game service
Technical protection against usage of unauthorized programs.
Provide information on events & surveys and provide opportunities to participate, to provide advertisement and for other marketing and promotion purposes.
Analyze service use records and access frequencies, calculate statistics on service use.
2) Use of non-personal information collected in the Game.
The Company may use and collect non-personal information to provide and improve the service and may share non-personal information third parties if necessary. The Company reserves the right to process non-personal information collected from users. These include:
Tracking usage patterns and analyzing trends of users
Technical protection against unauthorized program usage
Preventing inappropriate gameplay that could harm other users
Technical problem resolution and improved server quality.
Searching user statistics and provision of leaderboard.
Sharing game data with third parties may include statistical information about user’s gameplay, which are provided by the Company through APIs (e.g. duration and number of games played, kill/death, headshot ratio, etc)
3) Use of non-personal information from the Site
When you use the Site, we may retrieve information about your hardware system and how our services are used, including your IP address. We use this information to enable you to use the services offered through the Site over the Internet. We also use this information to better understand the behavior and preferences of our customers, so that we can improve our products and services.
The Personal Information collected from you will be used to operate the Site and to provide the products or services or carry out the transactions you have requested or authorized.
In support of these uses, VecFour Digital may use Personal Information to provide you with more effective service, to improve the Site and any related VecFour Digital products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information. In order to offer you a more consistent experience in your interactions with VecFour Digital, information collected by the Site may be combined with information collected by VecFour Digital from other sources.
We may merge Site-visitation data with demographic information, and we may use this information to provide more relevant content. We may combine Site-visitation data with your Personal Information in order to provide you with personalized content. VecFour Digital may hire other companies to provide products or services on our behalf, and we may provide such companies with Personal Information to help them perform their duties.
Under the requirements of most applicable data protection laws, VecFour Digital may disclose Personal Information to (a) conform to the edicts of the law or comply with legal process served on VecFour Digital; (b) protect and defend the rights or property of VecFour Digital or its affiliates; or (c) act in urgent circumstances to protect the personal safety of VecFour Digital employees or agents, users of VecFour Digital products or services, or members of the public.
You will be deemed to have consented to the disclosure to, and use by, a subsequent owner or operator of the Site, of any Personal Information contained in our database for such site, if VecFour Digital or one of its companies assigns all of its rights and obligations regarding the use of your Personal Information at the time of a bankruptcy, merger, acquisition, sale of all or substantially all of VecFour Digital's assets to a subsequent owner or operator, or similar event under the most applicable data protection laws.
Please do not use your real name or the real name of another person when selecting a username. Please note that your username will be available to the Internet’s general public while you participate in some services, like message boards or forums, so you should exercise discretion when using these services. We are not responsible for protecting such information that you may disclose to third parties through our services.
4) Sharing personal information to Third Parties
Whilst specific requirements of data protection law vary depending on applicable national laws, VecFour Digital may give permission to third parties, including service providers which process personal information on behalf of VecFour Digital to provide customer support and to manage community. Examples of these third parties include:
other users (for example, when you voluntarily disclose information on the service);
our business partners (for example, in order for them to provide you with discounts or offers that may interest you);
customer service providers to provide customer support service;
External platform service providers to connect global accounts with external platforms;
Third party program restriction providers to block cheating tools and unauthorized programs;
cloud computing service providers to provide cloud storage services;
payment service providers to assist with payment for transactions or providing withdrawing service for sellers; and
marketing platforms and providers of analytics services relating to users’ behavior, in order to tailor the Service.
online survey service providers in order to improve the game service.
If VecFour Digital chooses to allow third party to process personal information, third party vendor will process personal information only to the extent that is necessary to perform the services requested by the company.
LINKS AND THIRD PARTY SERVICES
You can either choose to remove or to stop process of personal information at any time. If you wish to remove or stop process of your personal information, please contact us in writing or through e-mail at: email@example.com.
You may visit the Company’s website without providing any personal information. If you do not agree to provide personal information, VecFour Digital may not be able to provide you with the game services, customer support, or other related services.
HOW WE PROTECT COLLECTED INFORMATION
VecFour Digital is committed to provide physical, technical and administrative safeguards with the personal information collected to ensure that your personal information is not lost, stolen, exposed, altered or damaged. However, it is difficult to guarantee complete protection of all information. Hence, you should acknowledge that complete protection of personal information cannot be guaranteed if you choose to use our services.